Image of superman with american flag in blog by stellen design: Make Your Customer the Hero of Your Story

Make Your Customer the Hero of Your Story

In business, it’s easy to get caught up in talking about ourselves. But the real magic happens when we position our customers as the heroes of their own stories, and our business as their trusted guide.

Think about it: every great story has a hero facing a challenge. Your customer is that hero, striving for success. Your product or service isn’t the magic solution, it’s the tool the hero uses to conquer their obstacles. You’re the guide, offering support and expertise.

 

Image of harry potter and Dumbledore in blog by stellen design: Make Your Customer the Hero of Your Story

For example, Jon Snow has Maester Aemon, who famously tells him to “kill the boy and let the man be born.” Similarly, Harry Potter turns to his trusted mentor, Dumbledore, for guidance in his fight against Voldemort. In every story like these, the hero has a guide.

Image of John Snow from Game of Thrones in blog by stellen design: Make Your Customer the Hero of Your Story

 

Why this works:

  • Resonates: People connect with stories.
  • Builds Empathy: Shows you understand their struggles.
  • Clarifies Value: Shows how you empower them.
  • Differentiates: Makes you memorable.

How to do it:

  • Know your hero: Understand their needs and goals.
  • Craft the narrative: What’s their quest? How do you help them win?
  • Communicate the story: Use hero-focused language in your marketing.
  • Be the guide: Offer valuable support and resources.
  • Focus on transformation: Show how you help them achieve their goals.

Stop talking about yourself and start empowering your customers. Be their guide, and watch them succeed!

Ready to craft your customer’s hero story and transform your marketing? Contact us today for a free Brand Audit! Let’s discuss how we can help you position your audience as the hero and your business as the indispensable guide.

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Carolina Vangilder of Stellen Design Branding Agency in Los Angeles CA
Carolina Van Gilder
Project manager / Assistant
The coordinator, facilitator and scheduler for all Stellen Design projects. She communicates with clients about everything from contracts and payments to design edits and revisions. She helps keep the logistics on point so Stellen Design can live up to their reputation.
Réka Juhász (ray-ka u-has)
Contract Designer

Réka is a Hungarian-born, American-trained award-winning brand designer with over 12 years of graphic design experience. She loves to incorporate hand lettering, tactile elements, or letterpress into her work. She believes inspiration is all around us and that making brands look good is a worthy pursuit in life.

Jordis Smalls of Stellen Design Branding Agency in Los Angeles CA
Jordis Small
Creative Director
Jordis is a big believer in continued education. She makes it a point to attend at least four workshops or conferences a year to keep her skill improving. She is also a big advocate for “creative play” and loves to spend her spare time trying new things and learning new techniques.